Refund policy

Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases made on Peak Leaf CBD website.

1. Our returns window

You can return most items within 30 days of receiving your order.
This 30‑day period is in addition to your statutory rights under UK consumer law, including the 14‑day cooling‑off period for most online purchases.

2. Items eligible for return

To be eligible for a return, items must be:

Unused and in the same condition that you received them.
In their original packaging, including any cellophane, seals, and branded boxes.
Accompanied by proof of purchase (order confirmation or receipt).

For hygiene and safety reasons, we cannot accept returns of fragrances or beauty products that have been opened, used, or where seals/packaging are broken, unless the item is faulty.

3. How to start a return

To request a return, please contact us by email within 30 days of receiving your order, including:

Your full name.
Order number.
Details of the item(s) you wish to return.
The reason for the return (optional, but helps us improve).

Once your return is approved, we will email you a prepaid return shipping label and instructions on how and where to send your parcel. Returns are free of charge for UK customers using our label.

Please do not send items back without contacting us first, as this may delay your refund.

4. Return shipping

We provide a prepaid shipping label for all approved returns within the UK.
You must post the item back within 14 days of your return being approved.
We recommend you obtain proof of postage and keep it until your refund has been processed.

If you choose to return an item using your own shipping method rather than our label, we cannot reimburse those shipping costs.

5. Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

If approved, a refund will be processed to your original method of payment within 14 days of us receiving the returned item.
We will refund the price you paid for the item(s) and, where required by law, the cost of standard delivery. If you paid for an upgraded delivery service, we will only refund the standard delivery cost.

If your return is not approved (for example, the item has been used, is not in resalable condition, or is outside our 30‑day window), we may return the item to you at your cost.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return your original item for a refund (subject to the above conditions) and place a new order.

7. Faulty or damaged items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order number, details of the issue, and clear photos where applicable.

Where an item is confirmed to be faulty or incorrectly supplied, we will offer a replacement or a full refund, including any standard delivery charges you originally paid.